Dashboard

Sunday, May 31, 2026 · Last updated just now

WhatsApp Connected
+12%

Open Conversations

127

34 waiting for reply

vs. yesterday

-8%

Avg First Response

5.4m

SLA target: 10 min

faster than last week

+3%

Resolution Rate

84.2%

341 of 405 today

vs. yesterday

+6%

Active Pipeline

$357K

77 open deals

vs. last month

+28%

Unassigned

9

Longest wait: 47 min

2 conversations over SLA — assign now

up from 7 yesterday

-1%

Broadcast Delivery

97.1%

342 sent today

vs. last broadcast

Agent Performance

Today
AgentConversationsResolvedAvg ResponseStatus
SK
Sofia Kowalski
34284.2mOnline
MO
Marcus Okonkwo
27216.8mOnline
PN
Priya Nair
41383.1mOnline
LF
Luca Ferreira
19149.4mAway
YT
Yuki Tanaka
22177.2mOffline

Activity Feed

Live
  • PN

    Priya Nair · Rafael Mendez

    Replied to conversation #1042

    2m ago
  • SK

    Sofia Kowalski · Amara Diallo

    Marked conversation #1039 as resolved

    8m ago
  • SY

    System · Kenji Watanabe

    New contact created via WhatsApp opt-in

    14m ago
  • MO

    Marcus Okonkwo

    Broadcast "May Promo" sent to 342 contacts

    31m ago
  • SY

    System · Fatima Al-Rashid

    Conversation #1037 unassigned for 47 min

    47m ago
  • LF

    Luca Ferreira · Ivan Petrov

    Tagged contact as "VIP Customer"

    1h ago
  • YT

    Yuki Tanaka · Naledi Dlamini

    Replied to conversation #1035

    1h ago